Shipping Policy

Shipping Policy

We aim to process and ship all orders as quickly and efficiently as possible. Please read the information below for details on shipping, delivery times, and important conditions.

Order Processing

All orders are processed within 1–2 business days after payment is received.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods or promotional events, processing times may be slightly extended.

Shipping Locations

We currently ship Australia-wide.

At this time, international shipping is not offered unless agreed to in advance.

Shipping Methods and Carriers

Orders are shipped using reputable carriers such as Australia Post, courier services, or freight providers depending on the size and weight of the order.

The shipping method and carrier are selected based on:
• Parcel size and weight
• Delivery location
• Best available service

Delivery Timeframes

Estimated delivery times once dispatched:

• Metropolitan areas: 2–5 business days
• Regional areas: 3–7 business days
• Remote areas: delivery times may vary

Delivery times are estimates only and may be affected by carrier delays, weather conditions, or peak periods.

Shipping Costs

Shipping costs are calculated at checkout based on:
• Order weight
• Parcel dimensions
• Delivery address

Any shipping charges will be clearly displayed before payment is completed.

Authority to Leave

By placing an order, you authorise the carrier to leave the parcel in a safe location at the delivery address if no one is available to receive it, unless otherwise specified.

We are not responsible for parcels left unattended at the delivery address once delivery has been confirmed.

Damaged or Lost Parcels

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and product.

If a parcel is lost in transit, we will assist with lodging an investigation with the carrier. Replacement or refund will be assessed once the carrier investigation is completed.

Incorrect Address or Failed Delivery

Please ensure your delivery address is correct at checkout.

Additional shipping charges may apply if:
• An incorrect address is provided
• The parcel is returned to sender
• Re-delivery is required

Pickup and Local Collection

If local pickup is offered and selected at checkout, customers will be notified when the order is ready for collection.

Pickup arrangements must be made within the specified timeframe advised at the time of order.

Contact Us

If you have any questions about shipping, delivery timeframes, or need help selecting the right product, please contact us before placing your order.